Change Alliance, in partnership with LRQA, is advancing worker rights and access to remedy across diverse supply/value chains including garments, seafood, hard & soft goods, and essential items like medicines.

Garment Sector Reach

Our helpline-based intervention covers 10 brands, 80 suppliers, and reaches over 80,000 workers across Tamil Nadu, Andhra Pradesh, Maharashtra, Haryana, and Uttar Pradesh among other states.

Worker-Focused Interventions

• Helpline Service: A dedicated helpline ensures access to remedy for workers across key sectors such as garments, seafood, and leather.
• Helpline and Case Management: Providing support and remediation through trained case managers.
• Training and Awareness: Conducted at multiple levels on national and international labour rights frameworks, laws, and indicators.
• Factory Spot Checks: Implemented to monitor and improve working conditions.
• Social Protection: Supporting workers in accessing their labour rights and entitlements.

Live helpline operators are based in India and speak local languages including Tamil, Hindi, Odiya, Telugu, and English.

Brand/Supplier-Focused Interventions

• Advisory Support: Providing actionable recommendations to enhance worker conditions.
• Multi-Stakeholder Collaboration: Creating an ecosystem for brands, suppliers, and workers to uphold Business and Human Rights (BHR) principles.

Key Highlight

This year, based on our previous experience of delivering projects and programmes focused on access to remedy, we expanded our access-to-remedy efforts by adopting a helpline-based model, in partnership with LRQA as their local implementing partner. This model is being tailored and tested across multiple sectors to ensure effective, scalable solutions for workers—particularly in vulnerable and underserved value chains. For more information, read here on the programme launch announced by LRQA on their website: Expanding Ungal Kural: Strengthening Worker Grievance Mechanisms | LRQA